Contact
Contact Brooks AutoSports
Call (408) 658-6810 or email . No forms — you reach a person.
How To Reach Us
Phone
(408) 658-6810
Order by credit card directly with a representative.
Email
[email protected]
Fitment checks, quotes, order status and returns.
A Note On Email
We have seen delivery problems with customers using Yahoo mailboxes. If you write to us, please use an email service other than Yahoo Mail so our reply reaches you.
Where We Ship From
All products are inventoried in our own warehouse in California, USA. Orders typically ship within 24 business hours from the time payment is received.
What To Include When You Write
- Your motorcycle model and year — this decides which rack and case fit
- The product name and code you are interested in
- Your delivery address, if you want a shipping cost
We do not use contact forms. Email and phone reach a person directly.
FAQ
Questions
Answers taken straight from how Brooks ships, fits and backs its luggage.
How do I place an order+–
Call (408) 658-6810 to order by credit card with a representative, or email with the product name and code plus your bike model and year.
How do I pay+–
Payment is by credit card or PayPal Express Checkout, and you do not need a PayPal account to pay by card. To order by credit card directly with a representative, call (408) 658-6810.
How fast do orders ship+–
Orders typically ship within 24 business hours from the time payment is received.
Which carrier do you use+–
FedEx Ground covers the lower 48 states. Priority Mail is used for other US states and territories. For international orders we prefer USPS Express Mail, which can be tracked and usually takes about a week depending on the destination and how quickly customs clears it.
Do you stock these or drop ship them+–
All products are inventoried in our own warehouse in California.
What is the return policy+–
All returns need prior authorization. The item must be returned within 14 days of the arrival date, in original condition and never installed. The purchase price is refunded; shipping and handling fees are not refundable.
How do I make sure I get the right rack+–
Tell us your bike model and year when you order and we will ship the rack that matches it.
Talk To Brooks
Anything Else You Need To Know
Call or email and we will answer it directly.