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Brooks AutoSports — For Serious Riders
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Policy

Returns Refunds And Cancellations

Prior authorization, 14 days, original condition — the whole policy in plain terms.

Returns

All returns must have prior authorization. Contact us before sending anything back so we can issue that authorization and tell you where to ship it.

  • The item must be returned within 14 days from the arrival date
  • The item must be in its original condition and never installed
  • Only the purchase price will be refunded
  • Shipping and handling fees are non-refundable

Why Fitment Checks Matter

Because returned parts must be uninstalled and unmarked, it is worth confirming the fit before you order rather than after. Racks in particular are cut for a specific model and year — send us your bike details and we will confirm the part.

Fitment Guide Check My Fitment

Cancellations

If you need to cancel an order, call (408) 658-6810 as early as you can. Orders typically ship within 24 business hours of payment, so the window is short.

Start A Return

Call (408) 658-6810 or email with your order details and the reason for the return, and we will authorize it from there.

Request Return Authorization

FAQ

Questions

Answers taken straight from how Brooks ships, fits and backs its luggage.

What is the return policy+–
All returns need prior authorization. The item must be returned within 14 days of the arrival date, in original condition and never installed. The purchase price is refunded; shipping and handling fees are not refundable.
Can I return a part I already fitted+–
No. To be refunded the item must be in original condition and never installed.
Do I get the shipping cost back+–
Only the purchase price is refunded. Shipping and handling fees are not refundable.
How long do I have+–
14 days from the arrival date, and prior authorization is required before you ship anything back.
How do I place an order+–
Call (408) 658-6810 to order by credit card with a representative, or email with the product name and code plus your bike model and year.

Talk To Brooks

Anything Else You Need To Know

Call or email and we will answer it directly.

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