A plain account of how we work, so you know what happens next at every point instead of waiting for an email.
Each stage ends with something in writing. If a stage is going to take longer than expected, you hear it from us first.
Vague enquiries get vague answers.
Send items, quantities, pack format and destination port. That is enough for us to quote properly.
Verbal prices move.
You get unit price, pack detail, incoterm and validity in one document you can compare.
Photographs hide pile density and coating feel.
Physical samples go out with a written note of exactly what is and is not representative.
Approval by email is easy to dispute later.
You sign the sample. That signed sample becomes the production reference held by both sides.
Assumptions made at order stage surface at goods-in.
The confirmation restates specification, packaging, quantity, terms and dates before anything is made.
Second orders drift from the first.
Reorders run against the signed sample, so the shelf stays consistent.
Every line gets a physical sample. Feel and stiffness do not travel in a photograph.
Thermofused acrylic roller cover for American cage frames with yellow spiral stripes.
View product
Stainless steel bucket trowel blade fitted with a two colour soft grip handle.
View product
Tan ventilated goggle frame with clear lens and adjustable fabric strap.
View product
Wooden handle paint brush pair with natural bristles and crimped metal ferrules.
View productItems or references, approximate quantities, the pack format you want and the destination port. Anything less and the quotation is guesswork.
The validity is stated on the quotation itself rather than assumed, because material costs move.
For anything with a specification we strongly recommend it. It is the only way a later dispute can be settled quickly.
Terms are agreed per customer and stated in the order confirmation. We do not publish a single policy that would not hold for every account.
You hear about it from us as soon as we know, with a revised date, rather than finding out when the vessel sails without your cargo.
Items, quantities, pack format, destination port. Send those four things and you will have a written quotation to work from.
