Driver Reliability and the RMA Route
LED chips rarely fail first. Drivers do, and heat is why. This company's stated engineering background is LED driver development, and the commercial side of that is a written RMA procedure instead of an argument.
How It Is Done, Step By Step
Specify the thermal path
Housing material is listed per reference for a reason - ceramic and cold forged aluminium bodies move heat away from the driver, plastic ones do not.
Test at each stage, not only at the end
Products are monitored and tested at each stage of the production process, which catches a bad batch before it is packed.
Use the RMA procedure
Defective product is handled through the written RMA procedure. Photograph the failure, quote the reference and the shipment, and it is processed against that.
Feed failures back into the specification
The quality system is revised from what comes back; that is the point of recording the failure mode rather than only replacing the unit.
Products This Applies To
Ceramic LED Bulbs
Ceramic bodied LED bulbs where heat handling matters more than price.
Open →8 productsCOB Spotlights
GU10 and MR16 COB spotlights, 6W class, plus RGB spot references.
Open →13 productsLED Panel Lights
Recessed and surface panels in square and round formats, including CCT adjustable and RGB series.
Open →13 productsLED Downlights
Recessed downlights in standard and Wi-Fi controlled versions, round and square.
Open →Questions About Driver Reliability and the RMA Route
What certification does the range hold?
What warranty is given?
Put This To Work On Your Order
Say what you are buying and where it is going, and this method is applied to your quotation rather than described in the abstract.