Frequently asked questions
Commercial terms as published by HighTEK — lead time, steel, packing, smallest capacity, warranty and how to order.
What is the machinery lead time?
Lead time depends on the machine or the production line. A single machine is usually about 45 days to 60 days. Special equipment is 90 days. A whole-line project is at least 90 days.
Which raw material do you use?
Food-sanitary raw material: SUS304 or SUS316 stainless steel, the customer can choose. The factory has professional equipment to inspect the stainless steel.
Which packing does the factory use?
Different equipment uses different packing, and it depends on order quantity. If only one machine — especially with an electrical control cabinet — the standard export wood package is recommended.
What is the smallest capacity machine?
Equipment is customized. Different projects use different capacities. The smallest capacity published is about 1,000 L/H.
What about the equipment warranty?
All machinery has a 12-month warranty after installation and commissioning.
How can I order?
Contact the team at any time. WhatsApp Sophia Wang on the published factory number, or use the contact page. There is no public email on the current site.